1. General Terms of Service
1.1 Acceptance of Terms
When you accept these Terms, your agreement includes the Privacy Policy and any additional pricing or service policies presented to you and accepted for your request. Merely visiting the Site does not constitute agreement.
In these Terms, “you” means the person using the Site or requesting services. “Client” means the individual or organization requesting our services. If you agree on behalf of an organization, you confirm that you have authority to do so, and “you” includes that organization.
Your agreement to these Terms does not mean Paper Monkey has accepted your request. We review each request before accepting it, as described in section 11.1.
1.2 Eligibility
The individual requesting services must be at least 18 years old and legally able to enter into a contract. This requirement applies to requesting services, not to reading public information on the Site. Legal papers and case materials may contain information about minors, as described in section 16 of the Privacy Policy.
1.3 No Legal Advice; No Attorney–Client Relationship
We are not a law firm and do not provide legal advice or legal representation. Our Site and communications provide general information and operational support, such as service logistics, status updates, and service documentation. Using our services does not create an attorney–client relationship.
1.4 Scope of Services; No Guaranteed Outcomes
We use lawful, professionally accepted methods to perform services (including process serving, skip tracing, document handling, and related legal support). You understand and agree that:
- outcomes depend on factors outside our control (e.g., subject availability, information accuracy, third-party records, and court practices),
- we do not guarantee that a subject will be located or served,
- we do not guarantee admissibility or court acceptance of any result, document, or report.
Our agreed service commitments, correction responsibilities, and applicable refund and payment-hold release terms still apply.
1.5 Right to Refuse or Terminate
We may refuse service, cancel transactions, or suspend/terminate access for any lawful reason, including suspected fraud, abuse, safety concerns, illegal requests, or violation of these Terms. Refunds and payment-hold releases are governed by the Refunds & Cancellations Policy, including its full-refund exceptions.
1.6 Modifications
We may update these Terms. We will post the revised Terms here with an updated effective date.
We will provide any additional notice and obtain any agreement required by applicable law before applying a change. Posting revised Terms does not by itself change the terms or fees agreed for an existing order.
1.7 Entire Agreement; Severability; No Waiver
These Terms, the policies incorporated under section 1.1, and any order-specific terms we agree with you make up our agreement. Agreed scope, instructions, timing, and charges remain part of that agreement.
If any provision is held unenforceable, the remainder stays in effect to the extent permitted by law. Failure to enforce a term does not by itself waive the right to enforce it later.
2. Privacy
The Privacy Policy describes how we handle personal information and forms part of the Terms of Use. If the two documents conflict about our handling of personal information, the Privacy Policy controls. Neither document overrides applicable law or limits rights that cannot lawfully be waived.
Our handling of information about children and minors is described in section 16 of the Privacy Policy.
3. Intellectual Property
Paper Monkey Legal Services retains its intellectual property rights in original material on this Site. Third-party material remains subject to the rights of its respective owners.
We do not claim copyright in facts, ideas, methods, or materials in the public domain. Providing documents or information to us does not transfer their ownership to us.
You may use protected Site material as permitted by these Terms, applicable law, or the relevant rights holder.
Copyright Concerns
If you believe content on this Site infringes your copyright, email service@papermonkeylegal.com. Please identify the copyrighted work, the material’s location on the Site, and how we can contact you.
4. Trademarks
Paper Monkey Legal Services uses its name, PaperMonkeyLegal.com, and associated logos to identify its business and services. We retain our rights in those identifiers under applicable trademark law.
You may not use our name, logos, or other brand identifiers in a way that falsely suggests affiliation, sponsorship, or endorsement or otherwise infringes our trademark rights.
This section does not restrict lawful references to our business, including links, reviews, or commentary.
5. Site Access and Permitted Use
You may access the public Site for personal or business use, including learning about our services, consulting public reference information, and requesting services. Sections 3 and 4 govern use of protected Site material and branding.
We permit search engines to crawl and index public pages in accordance with our published crawler and indexing instructions. You must not:
- Access accounts, documents, or other non-public information without authorization.
- Bypass access restrictions or security measures.
- Use automated tools in a way that disrupts the Site or interferes with other users.
We may restrict access for misuse, as described in section 1.5. This section does not restrict uses permitted by applicable law.
6. Client Responsibilities; Accuracy of Information
You agree to provide the information and documents reasonably needed to perform the requested services, including names, addresses, deadlines, and special instructions. Provide truthful information that is accurate to the best of your knowledge, tell us when requested information is unknown or uncertain, and promptly provide material corrections or updates. Inaccurate or incomplete information may affect our ability to perform the work. Our agreed service and correction responsibilities still apply.
You represent you have legal authority and a legitimate purpose for requested services, and you will not use our services to harass, threaten, stalk, or violate rights or law.
7. Orders, Deadlines, and Field Safety
7.1 Deadlines and Instructions
If you have a deadline or timing requirement, provide it in writing with the relevant case details available to you. We review requested timing before accepting an order and may decline requests that cannot be performed safely or lawfully.
7.2 Safety Discretion
Field work involves safety risks. We may modify our approach, reschedule, or discontinue an attempt when safety conditions, access restrictions, or lawful boundaries require it. Our agreed service commitments and applicable refund and payment-hold release terms still apply.
8. Communications (Calls, Texts, and Email)
8.1 Service-Related Communications
We use the contact details you provide to communicate about your request or order, including questions, status updates, confirmations, invoices, and receipts. We use email for order notifications. Staff may also contact you directly by phone or text when appropriate. We will obtain any consent required by applicable law.
8.2 Marketing Communications (Separate Consent)
If we offer marketing communications, we will ask you to opt in separately and obtain any consent required by applicable law. Providing contact details or requesting services does not enroll you in marketing.
You can opt out at any time by emailing service@papermonkeylegal.com or calling (509) 339-9881. We also honor other valid requests to stop marketing or withdraw consent.
We may still need to contact you about your request or order. Any such contact remains subject to applicable law and any valid withdrawal of consent.
9. Reviews and Feedback
We welcome truthful reviews and lawful feedback. Nothing in these Terms prohibits you from posting honest reviews or opinions about our services.
This section does not restrict lawful reviews. Paper Monkey may use lawful remedies when communications independently violate applicable law, including unlawful threats, harassment, or impersonation.
10. Responsibility for Claims
Each party remains responsible for its own conduct under applicable law. These Terms do not add a duty for you to pay for Paper Monkey Legal Services’ legal defense or reimburse us for claims brought by others. Our agreed service and correction responsibilities still apply.
11. Payment Terms and Billing Disputes
11.1 Fees and Payment
We review each request before accepting it. Submitting a request, providing payment information, or making a payment does not mean your order has been accepted.
Any charge or payment hold must be covered by your authorization. Staff reviews the request and provides applicable invoice or payment instructions. Work begins after we accept the order and receive any required payment, unless we approve starting before payment. Fees are due under the accepted invoice or written arrangement.
11.2 Refunds and Cancellations
If you cancel your request before we accept it, we release any payment hold and refund any payment received for that request.
Once we accept your order, the service fee is nonrefundable.
If we cannot complete your accepted order because of a problem on our side, or if we withdraw for ethical reasons, you owe nothing for that order. We refund all payments received and release any payment hold, even if work has already begun.
The current cancellation rules are stated in the Refunds & Cancellations Policy.
11.3 Chargebacks
Please contact us promptly about a suspected billing error so it can be reviewed. Either party may use lawful remedies available for a payment dispute. Paper Monkey may provide accurate records of authorized work and earned fees to a financial institution or payment processor where permitted by law.
12. Limitation of Liability
Subject to applicable law and the exceptions below, our total monetary liability for claims arising from an accepted order is limited to the service fees agreed for that order, whether or not those fees have been paid. Printing charges, postage, court costs, and other pass-through charges do not increase this limit. For claims that do not arise from an accepted order, the limit is $100.
Subject to the exceptions below, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, even if advised of the possibility.
These limits do not reduce our agreed service and correction responsibilities or any required refund or release of a payment hold. They do not apply to liability arising from gross negligence, intentional misconduct, or willful violation of law, or to liability that cannot lawfully be limited or excluded.
13. Website Use Restrictions; Security
You must not misuse the Site, including by:
- Using the Site for unlawful activity, including unlawful harassment or defamation.
- Attempting unauthorized access or conducting security scans, probes, or tests without authorization.
- Introducing malware or other harmful code.
- Disrupting the Site or other users’ access, including denial-of-service attacks.
- Sending spam or unsolicited bulk communications.
These restrictions do not prohibit uses permitted under sections 5 and 9 or security testing we authorize.
Our security safeguards are described in section 12 of the Privacy Policy. No system can guarantee absolute security, and we cannot guarantee uninterrupted Site availability.
14. Confidentiality; Records; Legal Compulsion
We treat non-public client information as confidential and handle it as described in our Privacy Policy.
Using our services does not by itself make a communication or record privileged. Whether attorney–client privilege or another legal protection applies depends on applicable law and the circumstances.
We may disclose information when required by applicable law or valid legal process, as described in section 8 of our Privacy Policy. Where lawful and practicable, we may attempt to notify affected clients prior to disclosure.
We retain, archive, and dispose of records according to the current schedule and safeguards described in our Privacy Policy. A record is not automatically destroyed merely because it is archived or reaches a stated retention period.
15. Dispute Resolution; Governing Law; Venue
These Terms are governed by Washington law, subject to applicable law that cannot be excluded by agreement.
Unless applicable law requires otherwise, any court action arising from these Terms, the Site, or our services must be brought in a state court with jurisdiction in Whitman County, Washington, or in the U.S. District Court for the Eastern District of Washington if it has jurisdiction.
This section does not override mandatory venue rules or limit rights that cannot lawfully be waived.
16. Time Limit to Bring Claims
Claims relating to these Terms, the Site, or our services are subject to the time limits established by applicable law. These Terms do not shorten those limits.
17. Electronic Signatures; Electronic Records
We may use electronic signatures and records for transactions that you and we agree to conduct electronically, as permitted by applicable law.
Electronic acceptance must reflect your intent to agree to the terms presented, consistent with section 1.1. Your agreement does not by itself mean that we have accepted your order. Posting revised Terms does not by itself change an existing agreement, as explained in section 1.6.
Any additional legal requirements for consent, notice, access, retention, or the signing, filing, or delivery of a particular document still apply.
18. Miscellaneous
We may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your agreement under these Terms without our written consent. Any assignment remains subject to applicable law and does not by itself change agreed order terms or our privacy commitments.
Headings are for convenience only. The provisions on intellectual property, confidentiality, limitation of liability, governing law, and venue survive termination, subject to their stated limits and applicable law.
Thank you for choosing Paper Monkey Legal Services.