Terms and Conditions

Effective Date: March 21, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the PaperMonkeyLegal.com website and any services provided by Paper Monkey Legal Services (“Paper Monkey Legal Services,” “we,” “us,” or “our”). By accessing our website or using our services, you (“you” or “the Client”) acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to any of these Terms, you must refrain from using our site or services.

Please read these Terms carefully. They constitute a legally binding agreement between you and Paper Monkey Legal Services. We recommend you print or save a copy of these Terms for your records.

1. General Terms of Service

Acceptance of Terms: By using the PaperMonkeyLegal.com website or engaging our services (whether online, by phone, by email, or in person), you accept and agree to abide by these Terms, as well as any additional terms, policies, or guidelines posted on our site (such as our Privacy Policy). If you are using the site or services on behalf of an organization or other entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” also refers to that entity.

Eligibility: Our website and services are intended for use by adults. You must be at least 18 years of age and legally capable of entering into contracts to use our site or services. We do not provide services to minors. If you are under 18, you may use PaperMonkeyLegal.com only with the involvement and express permission of a parent or legal guardian. Paper Monkey Legal Services reserves the right to refuse service to anyone for any lawful reason, in its sole discretion.

No Legal Advice or Attorney-Client Relationship: Paper Monkey Legal Services is not a law firm and does not provide legal advice. Any information available on our website or provided through our services is for general informational or logistical purposes in connection with legal support services (such as process serving or skip tracing) and should not be construed as legal advice on any matter. Use of our services or communications with us does not establish an attorney-client relationship. For legal advice specific to your situation, you should consult a licensed attorney. While we strive for accuracy and professionalism, no representation or warranty is made that our services or any information we provide will achieve any particular result or outcome. We do not guarantee the success of any service (for example, we cannot guarantee that a subject will be located or served, or that information we obtain will be admissible or accepted by a court).

Service Provision: You understand that Paper Monkey Legal Services will utilize lawful and professionally accepted methods in performing our services. We will make reasonable efforts to fulfill your requests (such as effecting service of process within the stated time frame or performing thorough skip-tracing). However, all services are provided on an “as is” and “as available” basis. No warranties or guarantees (express or implied) are given that our services will meet your requirements, achieve a particular outcome, or be error-free. To the fullest extent permitted by law, we disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Modifications to Terms: Paper Monkey Legal Services reserves the right to modify or update these Terms at any time. If we make material changes, we will post the revised Terms on our website and update the “Effective Date” above. It is your responsibility to review these Terms periodically. Your continued use of the website or services after any changes are posted constitutes your acceptance of the updated Terms. If you do not agree to a change, you must stop using the site and services.

Right to Refuse or Terminate Services: We reserve the right to refuse service, cancel transactions, or suspend/terminate your access to the website or services at any time, for any reason not prohibited by law, and without prior notice. This may include (but is not limited to) cases where we suspect fraud, abuse of our services, violation of these Terms, or other unlawful or inappropriate behavior. In such event, we may refund any fee you paid for services not yet rendered, or if your own conduct caused the termination, we may retain fees to cover work performed or damages as allowed by law.

Entire Agreement: These Terms (along with any additional policies or guidelines incorporated by reference, including our Privacy Policy) constitute the entire agreement between you and Paper Monkey Legal Services regarding the use of our website and services. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us relating to the same subject matter. No oral or written representation or information provided by our employees or agents will create any warranty or agreement not expressly included in these Terms.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be deemed severed from these Terms and the remaining provisions shall remain in full force and effect. Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce it in the future. Any waiver of a provision of these Terms will be effective only if in writing and signed by an authorized representative of Paper Monkey Legal Services.

Limitation of Liability: To the maximum extent permitted by law, Paper Monkey Legal Services’ total liability to you for any claim arising out of or relating to our website or services is limited to the amount you paid us for the specific service giving rise to the claim (or $100 if no fee was paid). We will not be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, lost data, loss of goodwill, or business interruption) arising out of or in connection with your use of our site or services, even if we have been advised of the possibility of such damages. You assume all risks associated with the use of our services and any information or reports provided. You agree that no action, lawsuit, or proceeding shall be brought against Paper Monkey Legal Services except as expressly allowed by these Terms and applicable law. These limitations on liability apply to the fullest extent permitted by law and survive any termination of these Terms.

2. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information through the website or in the course of providing services are described in our Privacy Policy (available on our website). By using our site or services, you acknowledge that you have read and understand our Privacy Policy and you agree to its terms. The Privacy Policy is incorporated into these Terms by reference. In summary, we will handle your personal information in accordance with applicable Washington, Idaho, and U.S. federal privacy laws. We do not sell or rent your personal data to third parties. We implement reasonable safeguards to protect your information (see Section 15 on Data Security for more details). If you have any questions about how we treat your data, please review the Privacy Policy or contact us. Remember that use of the website is also subject to any consents or disclosures in the Privacy Policy.

Note: Paper Monkey Legal Services does not knowingly collect personal information from children under 13. Our site and services are not directed to minors. If we become aware that a child under 13 has provided personal data, we will delete it in compliance with the Children’s Online Privacy Protection Act (COPPA).

3. Copyright and Intellectual Property

All content on the PaperMonkeyLegal.com website – including but not limited to text, articles, service information, pricing, graphics, logos, icons, images, audio clips, video, downloads, data compilations, and software – is the property of Paper Monkey Legal Services or its content suppliers and is protected by United States and international copyright laws and treaties. The compilation, arrangement, and presentation of all materials on this site (including the look and feel, design, and layout) are the exclusive property of Paper Monkey Legal Services and are protected as copyrighted works and trade dress under applicable laws.

Ownership: Paper Monkey Legal Services retains all right, title, and interest in and to its website and services, including all intellectual property rights. All software, proprietary forms, templates, and tools made available on or through our site are either owned by Paper Monkey Legal Services or used under license. You obtain no ownership rights or license to any of our content or intellectual property except as expressly provided in these Terms.

Restrictions: You may not copy, reproduce, modify, distribute, transmit, display, perform, or create derivative works from any of the content on our site without our prior express written permission, except for the limited personal use rights granted in Section 5 (License and Site Access). Any unauthorized use of the website content may violate copyright, trademark, and other laws and could result in civil or criminal penalties.

Copyright Infringement Notices: Paper Monkey Legal Services respects the intellectual property rights of others. If you believe that any content on PaperMonkeyLegal.com infringes your copyright, please notify us in writing with a detailed description of the alleged infringement. Notices should be sent to our designated contact email at PaperMonkeyLegal@gmail.com. Upon receipt of a proper notice, we will promptly investigate and take appropriate actions in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable laws.

4. Trademark Notice

“Paper Monkey Legal Services,” PaperMonkeyLegal.com, and all related logos, graphics, page headers, button icons, scripts, service names, and design elements on our site are trademarks, service marks, or trade dress of Paper Monkey Legal Services (collectively, “Marks”). These Marks are protected by U.S. and international trademark laws. Any use of our Marks without our prior written authorization is strictly prohibited. This includes using any meta tags or hidden text that incorporate our business name or trademarks.

Paper Monkey Legal Services’ Marks and trade dress may not be used in connection with any product or service that is not provided or authorized by us, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits our company. All other trademarks or service marks not owned by Paper Monkey Legal Services that appear on our website (for example, the trademarks of partners or payment processors) are the property of their respective owners. Such third-party marks are used on our site for identification purposes and do not imply any endorsement or affiliation with us.

If you wish to reference or use our name or trademarks in any media or publication (other than truthful, incidental mentions), you must obtain our express written consent.

5. License and Site Access Terms

We grant you a limited, non-exclusive, non-transferable, revocable license to access and make personal use of the PaperMonkeyLegal.com website and its content for the sole purpose of learning about our services or placing orders with us. This license does not allow you to do any of the following:

• No Commercial Exploitation: You may not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of our website or its content for any commercial purpose without our express written consent. This means you cannot use our site or materials as part of any product or service you offer, nor systematically collect data or content from our site to create or populate another database or service.
  
  

• No Derivative Use: You may not modify, adapt, translate, reverse-engineer, decompile, disassemble, or create derivative works based upon the website or any of its content, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
  
  

• No Unauthorized Downloading or Copying: Apart from the caching of pages for normal viewing, you may not download or copy any account information, pricing data, text, images, or other content from the site for the benefit of any other merchant, competitor, or third party. You also may not use any manual process, scraper, robot, spider, or other automated means to access, query, or gather content or information from the site for any purpose without our prior permission.
  
  

• No Framing or Misuse of Marks: You may not frame or utilize framing techniques to enclose any portion of our website (including any trademark, logo, images, text, page layout, or form) without our express written consent. You also may not use any meta tags or hidden text using Paper Monkey Legal Services’ name or trademarks without our express written consent.
  
  

Any rights not expressly granted to you in these Terms are reserved by Paper Monkey Legal Services. Unauthorized use of the website or its content automatically terminates the permission or license granted by us under these Terms. If we believe you are misusing our site or content, we may take measures to prevent such use (including denying or blocking access) and pursue any remedies available at law or equity.

6. User Responsibilities and Information Accuracy

When you use our website or services, you agree to uphold the following responsibilities to ensure a safe, lawful, and effective experience for all parties:

• Provide Accurate Information: You agree to provide truthful, accurate, current, and complete information whenever prompted by the website or our staff, whether you are setting up an account, placing an order, or providing details needed for us to perform services. This includes, for example, your contact information, billing information, and details about the documents or persons involved in a service of process or skip-trace request. You also agree to promptly update any information that becomes outdated or incorrect. We rely on the information you provide, and we are not responsible for any issues or failures in service that arise from your submission of false, incomplete, or outdated information.
  
  

• Legal Authority and Legitimate Purpose: You represent and warrant that you have the legal right and authority to request and use our services for the materials and purposes you submit. You agree to use our services only for lawful, legitimate purposes. For example, if you hire us to serve legal documents or to perform an investigation/skip-trace, you confirm that it is in connection with a genuine legal matter or other authorized purpose, and that you have the right to have those documents served or that information sought. You will not use our services to harass, threaten, or stalk any individual, or for any purpose that would violate any law or infringe on the rights of others. We reserve the right to require proof of your authority or the legitimacy of a request if we suspect misuse.
  
  

• No Impersonation or Misrepresentation: You must not impersonate any person or entity, or misrepresent your identity or affiliation with any person or entity, when using our site or services. You agree not to submit information or orders under a false name or a false pretense. Using someone else’s identity or credentials, or providing someone else’s personal or payment information without authorization, is strictly prohibited and may constitute fraud.
  
  

• Account Security: If you create an account on our website or otherwise obtain login credentials, you are responsible for maintaining the confidentiality of your account username and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or using your credentials. You must notify us immediately at our contact email or phone number if you believe your account has been accessed without authorization or if you suspect any other breach of security. We are not liable for any loss or damage arising from your failure to keep your account credentials secure.
  
  

• Payment Obligations: If you make a purchase or place an order for services, you agree to pay all fees, charges, and applicable taxes associated with that order in accordance with our Payment Terms (see Section 10 below). You further agree not to initiate any chargeback or payment dispute with your bank or credit card issuer without first attempting in good faith to resolve the matter with us. Providing a payment method and confirming an order signifies that you authorize us to charge the provided payment method for the full amount of the order and any agreed-upon additional charges (such as rush fees or additional attempts as discussed with you).
  
  

• Use of Third-Party Information: In the course of providing services, you might provide us with personal data or documents related to third parties (for example, the name, address, or photograph of a person to be served or located). You represent that you have any necessary permissions or legal authority to share such information with us and to instruct us to use it for the intended service. We will handle any personal data you provide in accordance with our Privacy Policy and Section 14 (Confidentiality). However, if a third party whose information you provided raises a legal claim against Paper Monkey Legal Services due to our possession or use of that information as instructed by you, you agree to indemnify and hold us harmless as described in Section 9.
  
  

By fulfilling the above responsibilities, you help us maintain efficient and effective services. If you fail to meet these responsibilities, we may be unable to complete your service request, or we may suspend or terminate your access to the site or services, and you could also be held liable for any resulting damages or costs.

7. Consent to Communication

By using our website or services, you consent to receive communications from Paper Monkey Legal Services via telephone calls, text messages (SMS), and emails at the contact information you provide, as described below:

• Service-Related Communications: You agree that we may contact you by phone, text, or email for purposes related to your orders, transactions, or account. This includes, for example, confirming details of a request, updates on the status of a service of process or investigation, notifications of issues or results, scheduling details, or billing inquiries. These communications are considered an essential part of our service. We may also send you confirmations or records in writing via email or text (for instance, sending an invoice or payment receipt, or confirming an order that you placed by phone or text).
  
  

• Promotional Communications: In addition, by providing your phone number or email and accepting these Terms, you consent to receive occasional marketing or promotional messages from us about our services, new features, or special offers that we believe may interest you. These messages may be sent by email or by text/phone call (including via auto-dialed or pre-recorded voice technology). Message and data rates may apply to any SMS or MMS messages we send, according to your cellular plan.
  
  

• No Separate Consent Required: We are informing you that your consent to receive these communications is voluntary, and not a condition of any purchase. You can use our services even if you choose to opt out of marketing communications, but we may still need to contact you for transactional or service-related purposes as noted above.
  
  

• Opt-Out: You have the right to withdraw your consent to receive marketing communications at any time. To opt out of promotional emails, you may use the “unsubscribe” link in the email or contact us directly with your request. To opt out of text messages, you can reply “STOP” to any text we send, or request removal by contacting us. Please note that after you opt out of marketing messages, we may still send you non-promotional communications (such as those about your active orders or account, or important notices about terms or privacy policy changes).
  
  

• Contact Method and Time: You agree that we and our authorized representatives may contact you at the telephone number(s) or email address you have provided to us. This consent applies even if your number is registered on any state or federal Do-Not-Call list. Calls or texts may be placed by an automated telephone dialing system or may include pre-recorded messages. You agree that such communications will not be considered unsolicited for purposes of applicable law. We will make reasonable efforts to contact you during appropriate hours and to comply with applicable telemarketing laws and regulations.
  
  

• Your Responsibilities: You represent that the phone number and email you provide are your own and are accurate, and that you are authorized to receive calls and texts at that number. You should ensure your contact information remains up to date with us. You also understand that you are responsible for any charges from your phone carrier or internet provider related to receiving communications from us (e.g., mobile data or text message charges).
  
  

By consenting to communications, you enable us to provide information and updates efficiently. Your consent as outlined here is intended to be compliant with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable regulations. If you have any questions or concerns about our communications with you, please contact us using the information on our website.

8. Non-Disparagement Clause

You agree that you will not engage in any conduct or communication, whether oral, written, or electronic, that disparages or has a tendency to negatively reflect upon the reputation, image, services, or business of Paper Monkey Legal Services. In particular:

• No Public Disparagement: You agree not to make or publish any false or defamatory statements about Paper Monkey Legal Services, its trade name, reputation, officers, management, owners, employees (including process servers or investigators working with us), or its services. This prohibition includes but is not limited to negative comments made in any public forum such as social media posts, online reviews, blog entries, articles, or opinions that you knowingly know to be false or made with reckless disregard for the truth and which could harm our business or reputation.
  
  

• Scope of Restricted Statements: This non-disparagement obligation covers any remarks that impugn the character, integrity, or quality of Paper Monkey Legal Services or its personnel, or that accuse us of wrongdoing, incompetence, or dishonesty without a factual basis. It also covers the disclosure of any confidential or proprietary information (as defined in Section 14) as part of a negative statement. In essence, you agree not to take any action that is intended to malign, ridicule, or damage Paper Monkey Legal Services or to encourage or assist others in doing so.
  
  

• Internal Resolution: If you are dissatisfied with our services or have any concerns, we strongly encourage you to contact us directly to discuss and resolve the matter. We value client feedback and will make good faith efforts to address any issues within the bounds of our policies and abilities. Constructive criticism or feedback given to us privately is welcome and does not violate this clause.
  
  

• Permitted Statements: Nothing in this section is intended to prevent you from sharing truthful information about your personal experience with our services or expressing your honest opinions, so long as such statements are not knowingly false or unlawfully damaging. In accordance with the federal Consumer Review Fairness Act and other applicable laws, this clause does not prohibit you from giving your honest assessment of our services, including critical or negative feedback, in a manner that is lawful. We ask only that you do so in good faith and based on facts. Likewise, this clause does not prevent you from making any statements or disclosures that are required by law (for example, responding truthfully if subpoenaed or contacted by a regulatory agency), provided that if practicable and lawful, you give us advance notice of such disclosure.
  
  

A breach of this Non-Disparagement Clause by making false, malicious, or defamatory statements about Paper Monkey Legal Services would cause harm to us that may be difficult to remedy through ordinary means. Such a breach will be considered a material violation of these Terms, and we reserve the right to seek legal remedies for any damages incurred, which may include injunctive relief (a court order to remove or cease the disparaging statements) and/or monetary damages as outlined in Section 11 (Liquidated Damages) below. By agreeing to these Terms, you acknowledge the importance of our reputation and agree to refrain from unjustly damaging it.

9. Indemnification

You agree to indemnify, defend, and hold harmless Paper Monkey Legal Services, its owners, directors, officers, employees, contractors, agents, affiliates, and representatives (collectively, “Indemnified Parties”) from and against any and all claims, demands, lawsuits, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

1. Your Breach – Your violation of any provision of these Terms or any agreement incorporated by reference (such as the Privacy Policy).
   
   

2. Your Use of Services – Your use of our website or services, including any actions taken by us at your direction. For example, this includes any claim that our service of process, investigative work, or use of information provided by you was improper or caused harm, except to the extent we acted in bad faith or with willful misconduct.
   
   

3. Your Provided Information – Any information, data, or materials you submitted to us (such as documents for service, personal information about a third party, or instructions you gave), including any allegations that such submission (a) infringes the intellectual property or privacy rights of a third party, (b) is defamatory or harmful, or (c) led to harm or damage because it was inaccurate or incomplete.
   
   

4. Your Violation of Law or Rights – Your violation of any applicable law, regulation, or the rights of any third party in connection with your use of our site or services. This includes any unlawful misuse of the information we provide to you (for instance, if you use information from a skip trace in a way that violates someone’s rights, or if you direct us to perform a service that turns out to be unlawful).
   
   

Your obligation to indemnify covers claims brought by third parties (for example, the person we attempted to serve or locate, or an entity claiming we shouldn’t have accessed certain data) as well as any claim brought by someone on your behalf. It also extends to any penalties or fines imposed by governmental authorities arising from your actions or instructions (unless caused solely by our wrongful conduct).

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate fully with our defense of such claim. You shall not settle any claim affecting an Indemnified Party without our prior written consent, which we will not unreasonably withhold.

This indemnification provision means that if a third party sues or demands compensation from Paper Monkey Legal Services for something related to your use of our services or your breach of these Terms, you will reimburse us for our costs and damages, except to the extent that the problem was caused by our own intentional misconduct or violation of law. We will notify you promptly of any such claim and provide you with the opportunity to participate in the defense.

Your obligations under this Section 9 will survive the completion of services, termination of your account, or any termination of these Terms.

10. Payment Terms and Service Charges

By placing an order for any service with Paper Monkey Legal Services, you agree to the following payment terms and conditions:

Fees for Services: All prices and fees for our services are provided on our website (for standard services) or will be quoted to you directly (for custom or non-standard services). These fees may include charges for process serving, document preparation, skip tracing, investigative services, rush service, mileage or travel beyond certain areas, notarization, printing, or other related tasks. You agree to pay the fees applicable to the services you request as described at the time of your order or agreement. All fees are listed and payable in U.S. Dollars (USD). You are also responsible for any sales, use, or similar taxes that may be imposed on your transactions (if applicable under state law), unless you provide a valid tax-exempt certificate.

Payment Methods: We accept the payment methods indicated on our website or communicated during the order process (such as major credit/debit cards, electronic payments, or other methods). By providing payment information, you represent that you are authorized to use the chosen payment method and you authorize us (and any third-party payment processor we engage) to charge the full amount of your order to that payment method. If your payment is processed via a third-party service (for example, a credit card processor or online payment platform), you may be subject to additional terms and conditions of that third-party, and you agree to abide by those when using their service.

Timing of Payment: Typically, payment is due at the time you place an order or before we commence work. In some cases, we may agree in writing to accept payment after completion (for example, invoicing a law firm or established client). Any such arrangement will be at our discretion and subject to credit approval. If we issue an invoice payable on receipt or within a specified time frame, you agree to pay in full by the indicated due date. Late payments may incur interest at the maximum rate allowed by law or a late fee as specified on the invoice.

No Refunds for Completed Services: All sales are final. Once you have submitted an order and we have begun performing the service, the order is considered a firm commitment by you and is not cancellable except with our written consent. Because we often incur substantial effort and costs promptly after receiving an assignment (e.g., dispatching a process server or beginning research), payments for services are non-refundable even if the outcome is not successful (for example, if a person cannot be located or served, or if a document retrieval finds no records). We do not guarantee any specific result, only that we will perform the work professionally and lawfully. That said, if for any reason we are unable to perform any part of the service due to our own error or circumstances within our control, we may in our sole discretion provide a full or partial refund or credit. Any decision to provide a refund or credit is case-by-case and does not waive the general “no refund” policy for other situations.

Order Cancellation Policy: If you wish to cancel an order, you should contact us immediately. If you request a cancellation before we have begun work on your service (for example, before a server has been dispatched or before we start a skip trace investigation), we may allow the cancellation and issue a refund of the fee at our discretion, possibly minus any reasonable processing costs (such as non-refundable third-party fees or credit card processing fees). However, once we have begun performing the service or incurring costs, we will consider that work commenced and the order can no longer be canceled for a refund. In some cases, if only a portion of the work has been completed at the time of cancellation, we might offer a partial refund for the unearned portion, but we are not obligated to do so. By placing an order, you understand that timely fulfillment often requires immediate action on our part, and you accept the risk that cancellation may not be possible once work has started.

Additional Charges: The fee quoted or listed for a service assumes standard conditions (for example, up to a certain number of service attempts or within a certain geographic area). If additional work is required beyond what was originally anticipated or covered by the standard fee, additional charges may apply. For instance, if the address provided for a subject is incorrect and we must perform extra locate services, or if more attempts at service are requested beyond the typical number included, or if rush/expedited service is requested after the order is placed, these may incur extra fees. We will inform you of any need for material additional services or costs as soon as practicable. We will not incur major additional charges without your approval. In emergency situations (e.g., needing to make an extra attempt to meet a court deadline when you are not reachable), we will exercise reasonable judgment to proceed in your best interest, and those additional charges will still be your responsibility. Our Pricing Guide (available on the website) outlines many standard additional fees (such as fees for stakeout, notary, postal charges, etc.). You agree to pay any such reasonable additional fees that are necessary for the completion of your request and have been communicated to you.

Billing and Receipts: Upon successful payment, we will provide you with a receipt or invoice, typically via email. For any order placed through the website, you should receive an electronic confirmation summarizing the charges. If you place an order by phone, email, or text and we send you an invoice or confirmation in writing (including via email or SMS), that written confirmation will serve as the binding agreement of the service and fees. You agree that any oral order you place which is later confirmed by an invoice or written communication from us is a valid and firm order subject to these Terms.

Chargebacks and Payment Disputes: You agree not to initiate a chargeback or reverse a payment with your bank or credit card issuer without a valid cause. If you believe there is an error in billing or you are dissatisfied with services, you will contact us first to resolve the issue. In the event that you do initiate a chargeback or dispute a payment, and the chargeback is later found to be without merit, you will be responsible for all costs incurred by Paper Monkey Legal Services in responding to the chargeback, including our bank fees, collection costs, and reasonable attorneys’ fees. We also reserve the right to suspend performing any further services for you while a payment dispute is pending.

Collections: If you fail to pay amounts due by the due date, we reserve the right to suspend further work and to pursue collection of the unpaid amounts. You agree to pay all reasonable costs of collection incurred by us, including collection agency fees, reasonable attorneys’ fees, and court costs, to the extent permitted by law. We may report payment delinquencies to credit bureaus or take other legal action as appropriate. Additionally, interest on overdue amounts may accrue at the rate of 1.0% per month (or the highest rate allowed by law, if lower) from the payment due date until paid in full.

Satisfaction and Adjustments: While we do not generally offer refunds, we do want you to be satisfied with our service. If you have a concern about a bill or believe a charge is incorrect, please contact us promptly. We will review the issue for accuracy. If a mistake is found on our end (for example, a duplicate charge or an arithmetic error), we will correct it and refund or credit any overpayment. Any voluntary accommodation or credit we may provide in a particular instance (such as a partial refund due to unusual circumstances) does not establish any obligation to do so in the future.

By submitting an order and payment, you acknowledge that you have read and agree to these Payment Terms. All work performed by Paper Monkey Legal Services is subject to these Terms and the specific details of the order as confirmed in writing. If you have any questions about pricing or fees, you should ask us before confirming your order.

11. Liquidated Damages

Certain breaches of these Terms by you may cause substantial harm to Paper Monkey Legal Services in ways that are difficult to measure or quantify. Therefore, the parties agree to the following liquidated damages provisions, which establish predetermined reasonable compensation for specific types of breaches. These liquidated damages are not intended to be a penalty, but rather a genuine pre-estimate of the losses that Paper Monkey Legal Services would likely suffer in those events. You expressly agree to pay the following liquidated damages to us in the event of the corresponding breach, to the extent permitted by applicable law:

• Unauthorized Use of Intellectual Property or Confidential Information: If you violate Section 3 (Copyright and Intellectual Property) or Section 14 (Confidentiality) of these Terms by knowingly using, disclosing, or distributing our protected content, trademarks, proprietary forms, or confidential information without authorization, you agree to pay Paper Monkey Legal Services liquidated damages in the amount of $10,000 (ten thousand U.S. dollars) for each such violation, or our actual proven damages resulting from the violation, whichever is greater. For example, this provision would apply if you copy significant portions of our website content or materials to create a competing service, or if you share our proprietary investigative methods or non-public business information with others without consent. You acknowledge that such unauthorized use or disclosure would diminish the value of our intellectual property and goodwill in incalculable ways, and $10,000 is a reasonable minimum estimate of the harm.
  
  

• False or Defamatory Statements (Non-Disparagement Breach): If you materially breach Section 8 (Non-Disparagement) by publishing or causing to be published demonstrably false, defamatory, or malicious statements about Paper Monkey Legal Services (or its owners/employees) that are not protected by law (for instance, statements made with actual malice or reckless disregard for the truth), and such statements are traced to you or someone acting on your behalf, you agree to pay liquidated damages of $25,000 (twenty-five thousand U.S. dollars) for each such breach. This amount is agreed upon as a reasonable estimate of the reputational and business harm that could result from serious defamatory allegations, including the potential loss of clients and revenue, which is inherently difficult to precisely quantify. This liquidated damages sum would be in addition to any obligation to remove or retract the offending statements. (This provision does not apply to honest, negative reviews or opinions lawfully expressed – it is aimed at egregious, bad-faith falsehoods as described in Section 8.)
  
  

You and Paper Monkey Legal Services agree that the liquidated damages amounts set forth above are proportionate and reasonable in light of the anticipated or actual harm caused, the difficulties of proof of loss, and the inconvenience or infeasibility of otherwise obtaining an adequate remedy. These liquidated damages are not exclusive of other remedies. We may, at our election, pursue actual damages and other remedies instead of or in addition to the liquidated amounts for a given breach, particularly if the actual damages exceed the stated liquidated sum or if injunctive/equitable relief is necessary to prevent ongoing harm. However, if we choose to enforce the liquidated damages for a particular breach, that amount shall serve as full compensatory damages for that category of loss (we will not double-recover the same losses).

The provisions of this Section shall survive termination of the contractual relationship between the parties. You understand and agree that these liquidated damages are a critical part of the bargain underpinning these Terms, as they help protect our significant interests in intellectual property and reputation.

12. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or relating to them (including non-contractual disputes or claims), or your use of the website or services, shall be governed by and construed in accordance with the laws of the State of Washington, without giving effect to any choice-of-law or conflict-of-law rules that would cause the application of the laws of any other jurisdiction. While we operate in compliance with applicable federal laws and the laws of other states (particularly Idaho) where we conduct activities, Washington state law will be the governing law for interpreting and enforcing this agreement and for resolving any disputes between us.

Jurisdiction and Venue: You agree that any legal action or proceeding arising out of or related to these Terms, the website, or the services provided by Paper Monkey Legal Services must be brought exclusively in the courts of Whitman County, Washington. Specifically, you consent to the exclusive jurisdiction of the state courts of Washington located in Whitman County (or, if jurisdictionally appropriate, the United States federal courts for the Eastern District of Washington, which encompass Whitman County). Venue for any such action shall lie exclusively in Whitman County, Washington.

By entering into these Terms, you knowingly and voluntarily: (a) submit to the personal jurisdiction of the aforementioned courts for the purpose of litigating any such dispute; (b) waive any objections to such jurisdiction or venue, including objections based on inconvenience (forum non conveniens); and (c) agree not to pursue any lawsuit or proceeding arising from these Terms or our services in any jurisdiction or venue other than Whitman County, Washington.

For clarity, Whitman County (which includes our base in Palouse, WA) is the agreed location for dispute resolution. If a dispute is of a nature that qualifies for small claims court, both parties agree that it may be resolved in the Whitman County small claims division of the appropriate court (assuming the amount in controversy is within the local small claims limit and the matter is otherwise eligible). Otherwise, disputes shall be heard in the Whitman County Superior Court (the court of general jurisdiction for the county). This governing law and forum selection clause is intended to be as broad and inclusive as permitted by applicable law.

If you are accessing our site or services from a location outside of Washington or Idaho, you do so on your own initiative and are responsible for compliance with any local laws. However, the choice of Washington law and Whitman County forum will still apply to the maximum extent enforceable.

13. Dispute Resolution

We at Paper Monkey Legal Services are committed to customer satisfaction and believe that most issues or disagreements can be resolved through good faith communication. If you have any dispute, claim, or concern arising from our services or these Terms, we encourage you to contact us first and attempt to resolve the matter informally. You can reach out via the contact information provided on our website (by phone or email). We will make a sincere effort to listen to your concerns and address them, whether that means correcting an error, explaining a charge, re-performing a service (if feasible), or another mutually agreeable solution.

Escalation of Disputes: If we are unable to resolve a dispute through informal negotiation within a reasonable time, the following provisions will apply:

• Litigation in Chosen Forum: Except as provided otherwise in these Terms, any dispute, controversy, or claim (collectively, “dispute”) arising out of or relating to these Terms, or the breach thereof, or your use of the website or services that cannot be resolved informally shall be resolved by litigation in the exclusive jurisdiction of the courts of Whitman County, Washington, as described in Section 12 above. Both you and we retain the right to seek judicial relief in a court of law for such disputes, and to have a judge (or jury, if applicable) determine the merits of the case.
  
  

• Small Claims Option: If your dispute qualifies for small claims court (generally, if the monetary value is below a certain threshold set by Washington law and the dispute falls within the limited subject matter of small claims), you or we may choose to bring the claim in small claims court in Whitman County. Small claims court tends to be a more informal, faster, and cost-effective way to handle lower-value disputes without attorneys. The parties agree that this forum is acceptable for resolving eligible matters, and the agreement to exclusive venue in Whitman County includes the small claims court as an option.
  
  

• No Class Actions / Individual Disputes: To the fullest extent permitted by law, you and Paper Monkey Legal Services agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You further agree that you will not participate in any class action or representative action against us concerning any dispute. (This does not bar multiple claimants from using small claims court on the same issue if allowed, but each must file individually). This provision is intended to protect both parties from the cost and complexity of class litigation and ensure disputes are resolved on their individual merits.
  
  

• Relief and Remedies: In any dispute between us, the court may award any relief that would be available in a court of law according to the governing law (Washington law), including legal and equitable relief, provided that such relief is consistent with the limitations and exclusions of liability and damages set forth in these Terms. This means you can seek damages or orders through the court, but you cannot seek more than these Terms allow (for example, punitive damages beyond what is permitted, or trying to circumvent the liability cap). Likewise, we may seek appropriate relief (such as damages, injunctions, or enforcement of liquidated damages) consistent with these Terms.
  
  

• Attorney’s Fees in Disputes: In any litigation or proceeding to enforce the rights under these Terms, the prevailing party shall be entitled to an award of its reasonable attorney’s fees and costs, in addition to any other relief granted. This means that if you bring a claim against us and we prevail (or vice versa), the winning side may recover its legal fees and costs from the losing side, as allowed by the court. This provision may not apply for small claims actions (where attorneys are typically not used or fees not awarded) or if a specific law dictates a different rule on fees, but it is our intent to discourage frivolous claims and to allow compensation for having to litigate a valid claim.
  
  

Exception – Injunctive Relief: Notwithstanding the above, either party may seek temporary or preliminary injunctive relief (a court order to act or refrain from acting) in a court of competent jurisdiction in Whitman County, Washington, without engaging in prior informal negotiations, if such action is necessary to prevent imminent and irreparable harm. For example, we may seek an injunction to stop you from continuing to unlawfully distribute our copyrighted materials or defamatory statements while a dispute is being resolved, because waiting could cause harm that money cannot undo. This kind of urgent relief would not be to resolve the entire dispute, but just to maintain the status quo or prevent worsening harm until the dispute can be formally decided.

Good Faith Requirement: Both you and we agree that, before escalating any dispute to litigation, we will make a good faith effort to resolve it amicably. This includes timely responding to communications and providing relevant information to facilitate resolution. Abuse of the dispute process (such as intentionally dragging out negotiations to avoid legal resolution, or refusing to communicate) may be considered by a court when deciding on awards of attorney’s fees or other relief.

By agreeing to these Terms, you are giving up any rights to seek resolution of disputes in any forum or jurisdiction other than those specified above. We believe this provides clarity and predictability for both parties. If you have questions about this Dispute Resolution section or its implications, we encourage you to seek independent legal advice before using our site or services.

14. Confidentiality and Exceptions

Paper Monkey Legal Services understands the importance of confidentiality in legal support services and is committed to protecting the information you entrust to us. Likewise, we expect our clients to respect the confidentiality of any non-public information about our business. The following terms govern mutual confidentiality obligations and the exceptions thereto:

Our Commitment to Confidentiality: Any non-public information that you provide to Paper Monkey Legal Services in connection with our services will be treated as confidential. This includes, for example, the content of documents you ask us to serve, information about your legal case or the individuals involved, personal data such as addresses or identifying details you supply for skip tracing, and any other sensitive communications between you and us. We will not disclose your confidential information to anyone outside of our organization except as necessary to perform the services (e.g., sharing an address with a process server or investigator working on our behalf), or as required by law, or as otherwise permitted by this section. We will use at least the same degree of care to safeguard your confidential information as we use to protect our own confidential information of a similar nature, and in no event less than a reasonable standard of care.

Privacy Policy Alignment: Our Privacy Policy (referenced in Section 2) further explains how we handle personal information. In the event of any overlap, we will comply with the stricter or more protective provision (either these Terms or the Privacy Policy) applicable to a given piece of information. Generally, personal information (names, contact details, etc.) is kept private and used only for service-related purposes and as the law permits.

No Attorney-Client Privilege: Please be aware that since Paper Monkey Legal Services is not a law firm and does not provide legal advice, communications with us are not protected by attorney-client privilege or attorney work-product doctrine. We still maintain confidentiality as described, but if a court or government agency lawfully compels us to disclose certain information, we may have to comply (since we cannot assert attorney-client privilege on your behalf). We will, whenever legally and practically possible, notify you if we receive a subpoena or court order seeking your confidential information, to give you an opportunity to object or seek a protective order, unless the law forbids such notice.

Permitted Disclosures: We may disclose your information in the following circumstances, which you hereby acknowledge and agree to as exceptions to our confidentiality obligations:

• Service Delivery: To our employees, contractors, and agents who need to know the information to carry out the services (all of whom are bound by confidentiality obligations). For example, a process server will receive the name and address of the person to be served and a copy of the documents; an administrative assistant might see your case information while preparing paperwork.
  
  

• Legal Requirement: If we are required by a valid legal demand (such as a subpoena, court order, or government request) to disclose information, we may do so. We will limit the disclosure to what is specifically required and, if not prohibited, will attempt to notify you in advance so you can seek protection for the information.
  
  

• Protection of Rights and Safety: We may disclose information as needed to protect our rights, enforce these Terms, or ensure the safety of our personnel or others. This includes using or disclosing information in connection with collecting unpaid debts (for example, providing a court evidence of the service provided if pursuing payment) or in any litigation or dispute involving you (see below regarding disputes).
  
  

• Consent: If you give us explicit permission to share certain information (for instance, you provide a testimonial or review and allow us to post it, or you ask us to coordinate with your attorney and share findings), we will do so as instructed.
  
  

Client’s Duty of Confidentiality: In the course of doing business, you might receive or become aware of certain non-public information about Paper Monkey Legal Services or its operations. For example, we might share internal processes, draft documents, or communications that are marked confidential. You agree that any information regarding our methods, pricing strategies (beyond publicly posted prices), client lists, internal forms or templates, or any other information that a reasonable person would understand to be proprietary or confidential to our business, shall be kept confidential by you. You shall not disclose such information to any third party or use it for any purpose outside the scope of your engagement of our services, without our express written consent. This obligation does not apply to information that is already publicly available through no breach by you, or that you lawfully obtained from someone other than us without duty of confidentiality, or that you independently developed without reference to our confidential information.

Dispute Exception – Use of Information: You acknowledge and agree that if you initiate a dispute, chargeback, or legal claim against Paper Monkey Legal Services, any confidentiality obligations between us may be suspended to the extent necessary for us to defend ourselves or assert our rights. In other words, if you make a claim or allegation about our services, we may disclose relevant information from our records about the work performed, communications with you, and the circumstances of the matter to attorneys, courts, credit card companies, or authorities as needed to refute your claim or to enforce these Terms. This may include, by way of example, providing copies of emails, invoices, instructions, and work product (excluding any of our proprietary internal work product not directly related to your matter) to demonstrate what was done and agreed. We will limit such disclosure to what is reasonably necessary under the circumstances. Outside of a formal dispute or legal process, we will continue to honor our confidentiality commitments.

Data Retention: We will retain client files and information for at least the minimum period required by law or by our internal policies, whichever is greater. After that period, we may securely destroy or delete records. If you need us to maintain something confidential beyond the normal retention period (for example, because of an ongoing matter), you should inform us in writing and we can discuss arrangements. Conversely, if you request early return or destruction of certain confidential materials, we will attempt to accommodate such request once the service is completed, provided it is lawful for us to do so (for instance, we might not destroy records that we are required to keep for licensure or compliance reasons).

No Publicity: We will not use your name or logo in any public-facing client list or marketing material without your prior consent, except that we may truthfully state we provided services for you if that fact is already public or if required by law. Similarly, you agree not to use our name, logo, or likeness in press releases, testimonials, or marketing without consent (aside from factual statements in reviews as allowed by Section 8).

Return of Materials: Upon your request after services are completed (and provided all outstanding balances are paid), we will return or destroy any originals of documents you provided that are not required for our records. We may retain copies as part of our standard record-keeping (subject to continuing confidentiality).

This confidentiality section is meant to foster trust and protect both parties’ sensitive information. Both you and Paper Monkey Legal Services acknowledge that a breach of confidentiality could cause irreparable harm. Each party reserves the right to seek injunctive relief or other equitable remedies to prevent or address actual or threatened breaches of this Section, in addition to any other remedies available at law (and without having to post a bond, to the extent permitted).

The obligations in this Section 14 will survive the termination or expiration of our relationship and these Terms, and will continue indefinitely as to each piece of confidential information until it falls into one of the exceptions (e.g., becomes public through no fault of the recipient).

15. Website Use Restrictions and Data Security

When using the PaperMonkeyLegal.com website, you must adhere to the following use restrictions to ensure a safe and lawful environment for everyone. Any misuse of our site is strictly prohibited:

Prohibited Activities: You agree that you will NOT use the website (including any of its content or services) in any manner that:

• Violates the Law or Rights of Others: You may not use the site for any unlawful purpose or to promote any illegal activities. This includes (but is not limited to) posting or transmitting any content that is fraudulent, libelous, defamatory, obscene, harassing, threatening, or otherwise violative of any law or regulation or any person’s legal rights (such as privacy and intellectual property rights). You also shall not attempt to use the site in a way that could facilitate illegal activity (for example, obtaining information for unlawful purposes).
  
  

• Unauthorized Access and Security Attacks: You must not attempt to gain unauthorized access to any portion or feature of our website, or any other systems or networks connected to the website or to any server used by us, by hacking, password “mining,” or any other illegitimate means. Additionally, you shall not test, scan, probe, or circumvent the vulnerability or security of the website or any network connected to the website. Any form of cyber-attack is prohibited, including injecting malicious code, exploiting vulnerabilities, or using denial-of-service (DoS) tactics to disrupt the site.
  
  

• Introduction of Harmful Code: You are expressly forbidden from uploading, transmitting, or distributing any viruses, worms, malware, spyware, or any other code, file, or program that is designed (or has the effect) to disrupt, damage, limit, or interfere with the proper function of any software, hardware, or telecommunications equipment on the website or used by Paper Monkey Legal Services. Similarly, you must not use any device, software, or routine that interferes with the normal operation of the site or with any other person’s use of the site.
  
  

• Interference with Service: You may not interfere with or disrupt the website, servers, or networks connected to the website. This means you cannot attempt to disable or overwhelm our site (for example, by initiating a flood of requests or distributed denial-of-service attacks), and you cannot undertake any action that imposes an unreasonable or disproportionately large load on our infrastructure (such as automated large-scale data retrieval or “scraping” not authorized by us).
  
  

• Automated Data Collection: Except as may be permitted for standard search engine crawling, you must not use any automated means (such as bots, scrapers, or crawlers) to access the website, collect data, or otherwise interact with the site, without our prior written permission. The use of any data-mining tools, robots, or similar data gathering and extraction tools is prohibited. You also agree not to harvest or collect information about other users of the site (such as any names or email addresses that might be present) for any purpose.
  
  

• Spam and Unsolicited Communications: You shall not use the website or any information gleaned from it (including email addresses or phone numbers listed) to send unsolicited communications, bulk email, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, commercial or otherwise. This includes not using our contact information (or any employee’s contact information provided on the site) to send marketing messages or solicitations without our express consent. Any form of spamming Paper Monkey Legal Services or its personnel is a violation of these Terms.
  
  

• Impersonation and Misrepresentation: You must not impersonate any other person or entity or falsely state or otherwise misrepresent your affiliation with any person or entity in connection with your use of the website. You also agree not to forge headers or otherwise manipulate identifiers (including URLs) in order to disguise the origin of any content or request you send to the site.
  
  

• Posting Unauthorized Content: (If the website allows user-generated content, such as comments or reviews) You may not post or submit any content that is unrelated to our services or that contains personal data of others without permission. You also may not post any content that advertises third-party products or services, or that contains any solicitation or fundraising, without our explicit permission.
  
  

• Other Misuses: Any other activity that interferes with the proper working of the site or that undermines the intended operation of the site is prohibited. This includes using the site to upload or transmit any material that acts as a passive or active information collection mechanism (such as clear GIFs, cookies beyond those allowed, or other tracking mechanisms) in a manner that violates our Privacy Policy or the expectations of privacy.
  
  

Data Security Measures: Paper Monkey Legal Services employs reasonable security measures to protect the website and any data collected (including your personal information) against unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption (for example, HTTPS secure connections for data transmission on our site), firewalls, secure data storage protocols, and regular security audits. While we strive to protect our systems and your information, no Internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security of the site or your data.

Your Responsibility for Security: You are responsible for ensuring that any computer, device, or network you use to access our website is secure and free of viruses or other malware. Use up-to-date antivirus and firewall protection on your systems. You should also protect your account credentials and not share them. If you suspect that the security of your account or data on our site has been compromised (for example, you notice unauthorized activity in your account or suspect your password has been stolen), you must immediately notify us so we can assist in taking protective measures.

No Guarantee of Uninterrupted or Error-Free Operation: We take website uptime and integrity seriously, but we do not guarantee that the site will be available at all times or that it will be error-free. Maintenance, updates, or unforeseen technical problems may result in temporary service interruptions. By using the site, you acknowledge that you understand these risks. We will not be liable for any unavailability of the site or any loss of data or transactions caused by planned or unplanned downtime, technical issues, or security incidents beyond our control.

Breach Notification: In the event that we become aware of a security breach that affects your personal information stored by us, we will notify you as required by relevant laws (such as Washington or Idaho data breach notification statutes, or applicable federal law). Such notification may be via email or conspicuous posting on the website, as appropriate and consistent with legal requirements, and will include information about what occurred and guidance on protective measures if relevant.

Prohibited Access for Certain Users: Our website is intended for use within the United States. We do not target or knowingly allow access or use of our site by individuals or entities in jurisdictions where the use of our site would be contrary to local law or regulation. It is your responsibility to ensure that your use of the site complies with all laws applicable to you. We reserve the right to restrict or block access to the site from certain locations or IP addresses if we suspect misuse or if required by law.

Intellectual Property of Site Components: In addition to the restrictions above, remember that the site’s content, features, and design are intellectual property protected by Section 3 (Copyright) and Section 4 (Trademarks) of these Terms. Any attempt to deconstruct or copy them outside the permitted use is not only a security risk but also a violation of our IP rights.

Monitoring and Enforcement: Paper Monkey Legal Services reserves the right (but does not assume the obligation) to monitor any activity and content on our website. We may investigate any reported violation of these Terms or complaints and take any action that we deem appropriate. Such action may include, but is not limited to, issuing warnings, suspending or terminating access, disabling or removing content, or contacting law enforcement authorities. We also reserve the right to fully cooperate with any law enforcement officials or court orders requesting or directing us to disclose the identity or behavior of anyone believed to be violating these Terms or any law.

By using our site, you agree to abide by the above restrictions. Any violation of this Section is grounds for termination of your right to use or access the website and may also result in legal action against you. We appreciate your cooperation in keeping our online environment safe and secure for all users.

Last Updated: (Insert Last Updated Date)

By clicking “I Agree,” checking the acceptance box, or otherwise indicating acceptance electronically, or by using the PaperMonkeyLegal.com site or Paper Monkey Legal Services in any manner, you acknowledge that you have read and agree to these Terms and Conditions. If you do not agree, you must not use the site or services. These Terms constitute a binding agreement between you and Paper Monkey Legal Services. If you have any questions or need clarification on any part of these Terms, please contact us before proceeding.

Thank you for choosing Paper Monkey Legal Services. We value your business and your trust, and we strive to provide reliable, professional service in accordance with these Terms and all applicable laws.